You may return most new, unopened items within thirty (30) days of delivery for a full refund, less any applicable restocking fees. Abeng Trading Inc. will pay the return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipping carrier. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days), the time it takes or company to process your return once we receive the returned product (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return, and the reason for your return. Our customer service team will respond as reasonably possible with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note, these are estimated shipping dates so the actual delivery time may vary, which Abeng Trading, Inc. shall not be responsible for.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Further, as provided in our Terms of Service Agreement, all purchases of physical items from Abeng Trading are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier.